Frequently Asked Questions
How long does the process take?
Who will be doing the interviews?
What if I don’t remember all the details?
Will the book really sound like me (or my loved one)?
How private is my story?
Do you use AI in the process?
Privacy Policy
How we look after your story
Your privacy matters to us. We keep things simple: we only collect the information you choose to share with us, and we use it solely to create your memoir and communicate with you about the process.
- What we collect: Your contact details, your stories, interview recordings, and any supporting material you provide (such as photos, letters, or family history).
- Why we collect it: To create your memoir and deliver the service you’ve requested.
- How we use tools: We may use AI to help organise interview notes or generate draft text, but every memoir is shaped and refined by people. Your data is never shared with third parties without your permission.
- How we keep it safe: Information is stored securely, and only those working on your memoir have access to it.
- Your rights: You can ask to see, update, or delete your information at any time by contacting us.
Formal Privacy Policy
Well Inked Memoirs (WIM) is committed to protecting your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Collection of personal information
- WIM collects personal information directly from you, including your contact details, life stories, interview recordings, and supporting material (e.g., photographs or documents).
- This information is collected for the primary purpose of creating and delivering your memoir.
2. Use and disclosure
- We use your personal information only for the purpose for which it was collected, unless you give consent for another purpose or we are required by law.
- We may engage trusted third parties (such as professional printers or audiobook narrators) to deliver aspects of our service. They are required to maintain confidentiality and handle information in line with this policy.
3. AI tools
- WIM may use AI systems to assist with organisation of notes and the drafting process. These systems are used solely as tools under human supervision, and outputs are always reviewed, refined, and finalised by our team.
- We take reasonable steps to ensure that data shared with AI tools is handled responsibly and securely.
4. Data security
- We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
- Personal information is stored in secure systems, and access is limited to staff directly involved in your project.
5. Retention and destruction
- We retain personal information only as long as necessary to complete your memoir and meet legal obligations.
- Once no longer required, information is securely destroyed or de-identified.
6. Access and correction
You may request access to, or correction of, the personal information we hold about you at any time. Please contact us via the details below.
7. Complaints
- If you believe we have breached your privacy, please contact us in writing. We will respond promptly.
- If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
8. Contact us
For privacy enquiries, access requests, or complaints, please contact:
Well Inked Memoirs — info@wellinkedmemoirs.com
Or — Contact Us